Customer Contact Services

The Connection is a United States-based inbound and outbound call center service agency in Burnsville, Minn. For more than 25 years, it has been assisting national corporations in outsourcing their customer service and sales calls. It specializes in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. It offers fully integrated customer relationship management solutions to assist company in growing and maintaining customer base. It offers inbound call center services with a variety of applications in both the business-to-business and business-to-consumer markets. It supports more than 15 types of applications, including name capture, forced pre-call messages, information delivery, menu routing and warm transfers. Its call center equipment and custom software enables to field thousands of calls daily for each client.

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Customer Elation, based in Minneapolis, MN, offers a range of call center services designed to combine the capabilities of a large-scale operation with the personalized attention of a boutique firm. Their expertise spans various industries, with a strong focus on healthcare, ensuring HIPAA compliance and exceptional call handling for clients including Level 1 trauma centers. With a commitment to high-quality customer service, Customer Elation customizes programs tailored to meet complex business needs, employing cutting-edge technology and seasoned agents. Their approach emphasizes first-call resolution and enhanced customer satisfaction, positioning them as a leader in the call center outsourcing industry. Generated from the website