Carlota R.
12/14/2025
I have the best experience at the help desk with Marcos at the Pharmacy. He resolves my questions and because of him I had to pay a few money from my pocket using code updates on medication. Very...
Prime Therapeutics
(119)
Dallas, TX 75201
Prime Therapeutics is a privately held pharmacy benefit manager (PBM) headquartered in Dallas, TX, dedicated to transforming healthcare through innovative pharmacy solutions. With a focus on transparency, modern technology, and holistic specialty expertise, the company aims to improve medication affordability and enhance member health outcomes.
Operating with a mission-driven approach, Prime Therapeutics prioritizes long-term impact over short-term gains, fostering a culture of care and shared purpose among its 7,000 dedicated employees. By providing exceptional experiences and personalized support, the organization seeks to simplify the complexities of pharmacy management for millions across the nation.
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Reviews
1.0(119)
Rachel J.
1/13/2026
Dealing with Danielle in customer service was a nightmare. She was rude and less than helpful. Every time I call Prime, they claim that they don't have access to my medication formulary and refer...
Chris J.
11/21/2025
Prime SUCKS...Nothing but problems with them as an insurance company when the county switched to them last year. Its been one headache after another. denial, after denial, after denial, and then,...
Frieda Z.
4/24/2025
I got my new portal and NO doctors are in it now!! They actually expect me to visit each of these doctors so they can be placed into the portal so that I'm able to send messages ! What kind of...
Sarah B.
9/30/2025
This insurance compant SUCKS!!!!!! I finally met my $6000 deductible and amazingly NOTHING IS COVERED!!! EVERYTHING is requiring a prior authorization. My Dr has been jumping through hoops to get...
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