Cheryl T.
9/5/2025
The people that work there are great Optimum got $120 payment from me thru bill pay the third they decide to take out of my savings $104 extra on the 5th which made me go in the minus it's...
Optimum
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5707 Maccorkle Ave SE Ste 60
Charleston, WV 25304
At Optimum Charleston, WV, we are not only a cell phone store but we also provide and service your Internet needs.. With the latest 5G mobile phones running on Americas largest 5G network, you can stay connected with cutting-edge technology. Enjoy in-person support and shop with one of our Retail Specialists. Our high-speed Internet service provides reliable and fast connections for all your online activities. Explore Optimums products, plans, and services, and see how Optimum can save you money on your Internet, TV, and Mobile bill. Our excellent customer service will help you find the perfect device and plan to meet your needs. Visit us today at Charleston, WV.
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Reviews
1.040 reviews
Roger T.
1/8/2026
By far the biggest rip off, the WORST customer service. Actually there is zero customer service. They just treat you as a consumer avoid at all costs caution caution caution stay away from this...
David B.
1/4/2026
300 a month service that one is always out switched to starlink have good service all the time and they call to offer me this big promotion for so cheap if I was the long term valued customer they...
Richard J.
10/19/2025
service goes out frequently , customer service is useless if you can actually reach it. I've had service out with them telling me multiple times there's no outage and wasting my time checking my...
Sherry L.
8/25/2025
Signed up for 1 gb service, what a joke. Max ever was 300. The rates have gone up to 120 and for what? It was out all day one day last week, they gave us a *new* modem (same as old actually)...
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